Net Promoter Score (NPS)
The 0–10 'would you recommend us?' survey; promoters (9–10) minus detractors (0–6). A loyalty thermometer, not a diagnosis.
Free · no signup · last reviewed August 29, 2026
The definition
The 0–10 'would you recommend us?' survey; promoters (9–10) minus detractors (0–6). A loyalty thermometer, not a diagnosis.
Why it matters to an owner
At owner scale, skip the score and keep the question. Asked personally at job's end. A 9 is a review-ask moment; a 6 is a save-the-relationship call.
Keep going
The Review Generation SystemReview count is an asking metric, not a satisfaction metric: peak-moment asks, one-tap lin…Referral ProgramA systematic ask (and often reward) for customer introductions. Formalizes the channel mos…Word of MouthCustomers recommending you unprompted. The channel attribution can't see and competitors c…
This is the work. Want it done?
Everything here is free to use yourself. That’s the point. If you’d rather a senior marketer just handle it, in your accounts and your name: 20-minute call, no pitch deck.