Net Promoter Score (NPS)
The 0–10 'would you recommend us?' survey; promoters (9–10) minus detractors (0–6). A loyalty thermometer, not a diagnosis.
Free · no signup · last reviewed August 29, 2026
The definition
The 0–10 'would you recommend us?' survey; promoters (9–10) minus detractors (0–6). A loyalty thermometer, not a diagnosis.
Why it matters to an owner
At owner scale, skip the score and keep the question — asked personally at job's end. A 9 is a review-ask moment; a 6 is a save-the-relationship call.
Keep going
The Review Generation SystemReview count is an asking metric, not a satisfaction metric: peak-moment asks, one-tap lin…Referral ProgramA systematic ask (and often reward) for customer introductions. Formalizes the channel mos…Word of MouthCustomers recommending you unprompted — the channel attribution can't see and competitors …
This is the work. Want it done?
Everything here is free to use yourself — that’s the point. If you’d rather a senior marketer just handle it, in your accounts and your name: 20-minute call, no pitch deck.